Return & Refund Policy
Overview
At I Write Media, customer satisfaction is important to us. We strive to ensure that every order reaches you in perfect condition. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.
Eligibility for Returns
Returns may be accepted under the following circumstances:
Received a damaged book or product
Received an incorrect item
Received a defective product
Product delivered in a physically damaged condition
To be eligible for a return, the item must be unused and returned in its original packaging.
Non-Returnable Items
Returns will not be accepted for:
Books damaged after delivery
Products showing signs of use
Orders placed incorrectly by the customer
Digital products, downloadable content, or e-books (if applicable)
Items returned without prior approval
Return Request Timeline
Customers must notify I Write Media within 48 hours of receiving the order if they wish to request a return, replacement, or refund.
Requests submitted after this period may not be eligible for processing.
How to Request a Return
To initiate a return request, contact our support team with:
Order Number
Customer Name
Contact Number
Reason for Return
Photographs of the damaged, defective, or incorrect item
After verification, our team will provide further instructions regarding the return process.
Replacement Policy
If a damaged, defective, or incorrect product is confirmed, we may offer:
A replacement of the same item
A replacement with an equivalent item (if the original is unavailable)
A refund, where applicable
Refund Policy
Approved refunds will be processed to the original payment method used during purchase.
Refund processing timelines may vary depending on the payment provider and banking institution.
Typical refund processing time is 5–10 business days after approval.
Shipping Charges
Shipping charges are generally non-refundable unless the return is due to:
A damaged product
A defective product
An incorrect item sent by I Write Media
Cancellation Policy
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted and the order will be governed by this Return & Refund Policy.
Refused Deliveries
If a customer refuses delivery without a valid reason, any refund issued may be subject to deduction of shipping and handling charges.
Limitation of Liability
I Write Media reserves the right to inspect returned products before approving any refund or replacement request.
Our decision regarding eligibility for return, replacement, or refund shall be final.
Changes to This Policy
I Write Media reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Updated versions will be published on this page.
Contact Us
I Write Media Pvt. Ltd.
733, 1st Floor, Tilotama Kalyan Mandap
Nandankanan Road, Bhubaneswar, Odisha – 751024, India
Phone: +91 93480 71095
Email: info@iwritemedia.com
Website: www.iwritemedia.com